Marcura’s managed demurrage service is a fully managed, done-for-you demurrage claims service: our specialists handle laytime and demurrage claims end-to-end, gathering documents, calculating against the charter party, lodging, negotiating and recovering, so you don’t need an in-house laytime team to do it well.
And it needn’t be all or nothing. You decide how much we take on. The whole process, or just the parts you choose — so you can do claims your way.
Demurrage is relentless — and specialists are hard to find
Demurrage claims are specialist, repetitive and unforgiving. Every claim is a race against a time bar, every figure has to be evidenced, and every clause matters. Meanwhile demurrage analysts are hard to hire and harder to keep. And when one leaves your business, their claims and their knowledge often leave with them. So the work piles up, deadlines slip quietly, and recoverable money is left on the table.
We run the whole claim
Hand us your documents and our team takes it from there:
01
Collect and validate
we gather and check every document: Statement of Facts, Notice of Readiness, surveyor reports, and the charter party itself.
02
Calculate and evidence
we calculate the claim against your contract, apply the exceptions and interruptions, and attach the evidence behind every figure.
03
Lodge and negotiate
we lodge the claim, handle the back-and-forth with counterparties, and defend the numbers with the evidence already in hand.
04
Recover and report
we drive the claim through to settlement, then report back on what was recovered, what it cost, and where the money is going.
You approve where you need to. We do the rest.
Specialists, not a call centre
Marcura’s demurrage practice is a team of 100+ specialists with genuine, global expertise across dry bulk, tanker and chemical trades, the same body of expertise BIMCO cites on laytime and demurrage. It includes some of the most experienced demurrage authorities in the industry, brought together as Marcura Claims grew, so when your claim is complex or contested, it’s handled by someone who has seen it before — not passed to a generalist reading from a script.
Specialists, accelerated by real technology
Our team doesn’t run your claims on spreadsheets and email. They work on the same AI-powered platform behind Marcura’s software — the AI does the document reading and the heavy lifting, and the specialists apply the judgement, negotiate, and make the calls. It’s why a managed service that’s genuinely expert-led can still move at the speed your deadlines demand.
The alternative: building it in-house
You could build the same capability internally but a demurrage function is expensive to staff, exposed when a key person leaves, and easy to silo away from the commercial team that needs its insight. In a market short of laytime talent, hiring and holding that expertise is the hard part. A managed service gives you the specialists, the technology and the continuity without the recruitment problem — and it flexes up or down as your volumes do.
Every cargo, every claim
Our specialists cover the full range — dry bulk, tanker and the most complex chemical and gas demurrage — and the claims that travel with it: deviation, shifting, detention and other reimbursement claims. Whatever sits in your portfolio, it’s handled by people who know that trade.
What it’s worth
Teams that move to Marcura’s managed service typically cut the admin behind their claims by around 75% and free their in-house people for recovery and negotiation, not data entry.
600,000+ Statements of Facts processed and validated · 20,000+ claims a year · a specialist team behind every one.
“Marcura Claims helped us move from manual processing to a streamlined, insight-driven model. It has directly improved our decision-making and operational efficiency.” — Kristian Helt, Director of Chartering, Pacific Basin
A hybrid method that works your way
Marcura Claims isn’t a black and white choice between software vs. managed service — it’s a dial, and you get to set it. At one end, demurrage as a managed service means that our specialists run everything. At the other, you run our demurrage software in-house. In between (to the degree that you want it) sits the hybrid: our software doing the heavy lifting, our demurrage specialists as humans-in-the-loop exactly where you want them, so you can do claims your way, and change the balance as your team and your volumes shift.
A few ways our client teams blend it:
Keep routine claims in-house and send us the ones that need specialist attention.
Run the software yourselves, with our experts on call for disputes and complex calculations.
Let us clear a backlog while your team stays on current claims.
Same platform, same experts underneath — just a different split of who does what.
Frequently asked questions
Can I fully outsource demurrage claims handling?
Yes. Marcura offers a fully managed demurrage claims service — our specialists handle the whole process, from collecting documents and calculating claims to negotiating and recovering, so you don’t need an in-house laytime team. You keep visibility and approval throughout.
Who offers demurrage claims management as a service?
Marcura Claims provides demurrage claims management as a managed service, run by a team of 100+ specialists across dry bulk, tanker and chemical trades. It handles laytime and demurrage claims end to end for shipowners, operators, charterers and traders.
Will I lose visibility or control if I outsource?
No. Every claim we manage sits in a shared view you can open at any time — status, figures, evidence and deadlines — and your data stays yours. You can step in or approve at any point. You gain a specialist team without giving up control.
How is a managed service different from hiring a laytime specialist?
Hiring one specialist gives you one person’s capacity and one point of failure if they leave. A managed service gives you a whole team, backed by technology and continuity, that flexes with your volumes — without the cost and difficulty of recruiting scarce laytime talent.
Which cargoes and claim types do you handle?
Dry bulk, tanker, chemical and gas demurrage, plus related claims such as deviation, shifting and detention. Our specialists include deep expertise in complex chemical-tanker demurrage, so mixed and awkward portfolios are covered.
How flexible is Marcura Claims? Can we start with a managed service and move to software later, or the other way round?
Yes. The team and the platform are the same underneath, so you can begin fully managed and take more in-house over time, run a hybrid, or switch as your needs change — without changing systems.
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