Setting Sail Toward Digital Transformation
Pacific Basin, a leading owner and operator of dry bulk vessels, set out to accelerate its digitalization journey. With a need to streamline operations, enhance data-driven decision-making, and improve compliance, they sought a partner who could bring deep maritime expertise and scalable solutions to the table.
"We needed a partner that could understand our requirements and operations. Having worked with Marcura before on DA processing, it was clear they were the right fit."
Kristian Helt, Director (Chartering), Pacific Basin
The Challenge
Pacific Basin's ambitions depended on:
Unlocking value from internal and external data sources
Automating manual, repetitive tasks
Ensuring real-time access to operational insights
Navigating increasingly complex sanctions compliance
Minimizing unnecessary costs such as demurrage
They established a dedicated digitalization team and sought a partner who could co-create tailored solutions with them.
The Marcura Solution
Marcura's suite of interconnected platforms formed the foundation of Pacific Basin's transformation. The focus: enhancing accuracy, efficiency, and compliance while reducing manual overhead.
"Provides digitized, standardized, anonymized port call data to power smarter, faster voyage estimates."
"ClaimsHub helped us move from manual processing to a streamlined, insight-driven model. It has directly improved our decision–making and operational efficiency."
Kristian Helt, Director (Chartering), Pacific Basin
DA-Desk
Automates disbursement account (DA) processes - ensuring transparency, control, and efficiency across hundreds of port calls.
PortLog Pro
Provides digitized, standardized, anonymized port call data to power smarter, faster voyage estimates.
Marcura Claims
Digitizes and centralizes the full laytime claims lifecycle. Pacific Basin processed over 2,500 claims through the platform, unlocking insights into recurring trends across ports, cargoes, and counterparties.
Results at a Glance
2,500+ laytime claims processed
Greater accuracy in port time estimates
Faster compliance turnaround
Increased team efficiency and satisfaction
Reduced risk and improved operational agility
A Partnership Beyond Software
More than a vendor, Marcura became a strategic partner - responsive, collaborative, and committed to Pacific Basin's success.
"Marcura's support was more than just software – it was a service. We worked closely to tailor solutions to our specific needs, and our teams embraced it from day one."
Looking Ahead
Pacific Basin's digitalization journey is ongoing, but one thing is clear: the partnership with Marcura has laid a strong foundation for future innovation and operational excellence.
"We couldn't have developed this with anyone else."
Kristian Helt, Director (Chartering), Pacific Basin
