From claims processing to commercial intelligence
How the answers your business needs are already sitting inside your claims data, and what it takes to surface them. Drawn from more than 20,000 claims a year across dry bulk, tankers and chemicals.
Demurrage
Recover what’s owed. Reduce the work behind it.
Marcura combines demurrage management software, human-in-the-loop AI, and specialist claims teams, so every demurrage claim is calculated fully, submitted on time, and settled faster.
What would you like to do with Marcura Claims?
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Trusted by over 950 shipping companies
Trusted by over 950 shipping companies
Trusted by over 950 shipping companies
Recover more, chase less.
Every demurrage claim is built from the facts, calculated against the contract and tracked to its deadline. Your team spends its time on the decisions, not the admin behind them.
The claim built, before you see it
Marcura turns incoming documents into a clean timeline of the port call. You open a draft that’s already read against your contract and mostly done.
The claim built, before you see it
Marcura turns incoming documents into a clean timeline of the port call. You open a draft that’s already read against your contract and mostly done.
The claim built, before you see it
Marcura turns incoming documents into a clean timeline of the port call. You open a draft that’s already read against your contract and mostly done.
Know exactly what to claim, and why.
Every figure in the claim links to the document that proves it. When the counterparty pushes back, your evidence is already attached.
Know exactly what to claim, and why.
Every figure in the claim links to the document that proves it. When the counterparty pushes back, your evidence is already attached.
Know exactly what to claim, and why.
Every figure in the claim links to the document that proves it. When the counterparty pushes back, your evidence is already attached.
Never lose a claim to the clock
Time bars flag themselves, and every open claim sits in one shared view. Nothing expires quietly, and nothing walks out the door when someone leaves.
Never lose a claim to the clock
Time bars flag themselves, and every open claim sits in one shared view. Nothing expires quietly, and nothing walks out the door when someone leaves.
Never lose a claim to the clock
Time bars flag themselves, and every open claim sits in one shared view. Nothing expires quietly, and nothing walks out the door when someone leaves.
See what you’re leaving behind
Don’t let recoverable entitlement quietly slip away. Enter the demurrage claims you handle a year to see what’s at stake.
100
demurrage claims every year
US $7,427,400/ year
US $00123456789,001234567890012345678900123456789,001234567890012345678900123456789/ year
100
demurrage claims every year
US $7.4M/ year
US $00123456789.00123456789M/ year
100
demurrage claims every year
US $7.4M/ year
US $00123456789.00123456789M/ year
For illustrative purposes only. This is the additional demurrage a Marcura Claims customer typically recovers — about 7–8% more than a comparable non-Marcura customer — applied to the average value of a demurrage claim in your trade. LNG/LPG is indicative
50%
reduction in processing time
7-8%
reduction in demurrage spend
1 day
a week back per analyst
60%
less time spent on negotiations
50%
reduction in processing time
7-8%
reduction in demurrage spend
1 day
a week back per analyst
60%
less time spent on negotiations
50%
reduction in processing time
7-8%
reduction in demurrage spend
1 day
a week back per analyst
60%
less time spent on negotiations
“Marcura Claims helped us move from manual processing to a streamlined, insight-driven model. It has directly improved our decision-making and operational efficiency.”
Kristian Helt, Director of Chartering at Pacific Basin
“Marcura Claims helped us move from manual processing to a streamlined, insight-driven model. It has directly improved our decision-making and operational efficiency.”
Kristian Helt, Director of Chartering at Pacific Basin
“Marcura Claims helped us move from manual processing to a streamlined, insight-driven model. It has directly improved our decision-making and operational efficiency.”
Kristian Helt, Director of Chartering at Pacific Basin
Choose your model
Run demurrage in the way
that fits your team
Let our team run it for you
Your demurrage runs as a fully managed service, worked end to end by a specialist claims team. Every claim is pursued and settled without adding headcount, backed by 100+ specialists handling 20,000+ claims a year.
Equip the team you already have
You keep every claim in-house, with the manual work lifted off your analysts. Each one lands mostly built, priced against the contract and tracked to its deadline, so your experts spend their time on recovery, not admin.
Blend your team with ours
Keep the claims your team wants and pass the overflow to our specialists, with one view across both. You scale support up or down as volumes move, and nothing slips between the two.
Choose your model
Run demurrage in the way that fits your team
Let our team run it for you
Your demurrage runs as a fully managed service, worked end to end by a specialist claims team. Every claim is pursued and settled without adding headcount, backed by 100+ specialists handling 20,000+ claims a year.
Equip the team you already have
You keep every claim in-house, with the manual work lifted off your analysts. Each one lands mostly built, priced against the contract and tracked to its deadline, so your experts spend their time on recovery, not admin.
Blend your team with ours
Keep the claims your team wants and pass the overflow to our specialists, with one view across both. You scale support up or down as volumes move, and nothing slips between the two.
Choose your model
Run demurrage in the way
that fits your team
Let our team run it for you
Your demurrage runs as a fully managed service, worked end to end by a specialist claims team. Every claim is pursued and settled without adding headcount, backed by 100+ specialists handling 20,000+ claims a year.
Equip the team you already have
You keep every claim in-house, with the manual work lifted off your analysts. Each one lands mostly built, priced against the contract and tracked to its deadline, so your experts spend their time on recovery, not admin.
Blend your team with ours
Keep the claims your team wants and pass the overflow to our specialists, with one view across both. You scale support up or down as volumes move, and nothing slips between the two.
Choose your model
Run demurrage in the way
that fits your team
Let our team run it for you
Your demurrage runs as a fully managed service, worked end to end by a specialist claims team. Every claim is pursued and settled without adding headcount, backed by 100+ specialists handling 20,000+ claims a year.
Equip the team you already have
You keep every claim in-house, with the manual work lifted off your analysts. Each one lands mostly built, priced against the contract and tracked to its deadline, so your experts spend their time on recovery, not admin.
Blend your team with ours
Keep the claims your team wants and pass the overflow to our specialists, with one view across both. You scale support up or down as volumes move, and nothing slips between the two.
Whatever your segment
Dry bulk
Weather stoppages, laycan disputes, and the deductions that get missed on multi-port loads.
Tanker
STS transfers, heating and pumping time, and the laytime rules BPVOY4 and SHELLVOY6 pin down.
LNG/LPG
Cooldown and boil-off time, tight windows, and high-value claims where precision pays.
Turn claims into foresight.
So the next renewal, and the next voyage, cost you less
See which clauses cost you
Marcura ranks the clause types that have cost you most across your claims history. You walk into the next renewal knowing which terms to change.
Price the next voyage more accurately
Every claim you settle tells your next voyage estimate what really happens at that port. You forecast from experience.
See patterns no single fleet can spot alone
Marcura sets your voyages against 50 million statement-of-fact events, so you see the patterns one fleet could never spot alone.
Read our report
From claims processing to commercial intelligence
How the answers your business needs are already sitting inside your claims data, and what it takes to surface them. Drawn from more than 20,000 claims a year across dry bulk, tankers and chemicals.
One platform for every part of voyage operations. Fixture & negotiation, disbursements, demurrage, and more.
Frequently Asked Questions
- Yes. Marcura Claims is the platform formerly known as ClaimsHub. It's available as self-serve software, a fully managed service, or a hybrid of the two, each backed by a specialist demurrage team.
- Yes. Marcura Claims is the platform formerly known as ClaimsHub. It's available as self-serve software, a fully managed service, or a hybrid of the two, each backed by a specialist demurrage team.
- Yes. Marcura Claims is the platform formerly known as ClaimsHub. It's available as self-serve software, a fully managed service, or a hybrid of the two, each backed by a specialist demurrage team.
- Demurrage software automates laytime and demurrage claims, reading documents like the Statement of Facts, applying the charter-party terms, calculating the time used, and flagging time bars. Marcura pairs this with specialist oversight, so each claim is accurate, backed by evidence, and settled faster. Explore demurrage software
- Demurrage software automates laytime and demurrage claims, reading documents like the Statement of Facts, applying the charter-party terms, calculating the time used, and flagging time bars. Marcura pairs this with specialist oversight, so each claim is accurate, backed by evidence, and settled faster. Explore demurrage software
- Demurrage software automates laytime and demurrage claims, reading documents like the Statement of Facts, applying the charter-party terms, calculating the time used, and flagging time bars. Marcura pairs this with specialist oversight, so each claim is accurate, backed by evidence, and settled faster. Explore demurrage software
- Demurrage management is the end-to-end handling of laytime and demurrage claims: gathering documents, calculating time against the contract, tracking time bars, and negotiating settlement. It can be run in-house with software, outsourced as a managed service, or a blend of both. What is demurrage management? A plain-English guide
- Demurrage management is the end-to-end handling of laytime and demurrage claims: gathering documents, calculating time against the contract, tracking time bars, and negotiating settlement. It can be run in-house with software, outsourced as a managed service, or a blend of both. What is demurrage management? A plain-English guide
- Demurrage management is the end-to-end handling of laytime and demurrage claims: gathering documents, calculating time against the contract, tracking time bars, and negotiating settlement. It can be run in-house with software, outsourced as a managed service, or a blend of both. What is demurrage management? A plain-English guide
- Marcura's AI reads the documents and builds the draft claim, but a human-in-the-loop demurrage specialist reviews every claim before it goes anywhere. Technology takes the manual work off your desk; the judgement calls on edge cases sit with specialists who've handled thousands of claims. Nothing is calculated in a black box, and nothing is sent without a human signing it off. That team covers every major cargo segment, the same expertise BIMCO cites, now built into how every claim is checked.
- Marcura's AI reads the documents and builds the draft claim, but a human-in-the-loop demurrage specialist reviews every claim before it goes anywhere. Technology takes the manual work off your desk; the judgement calls on edge cases sit with specialists who've handled thousands of claims. Nothing is calculated in a black box, and nothing is sent without a human signing it off. That team covers every major cargo segment, the same expertise BIMCO cites, now built into how every claim is checked.
- Marcura's AI reads the documents and builds the draft claim, but a human-in-the-loop demurrage specialist reviews every claim before it goes anywhere. Technology takes the manual work off your desk; the judgement calls on edge cases sit with specialists who've handled thousands of claims. Nothing is calculated in a black box, and nothing is sent without a human signing it off. That team covers every major cargo segment, the same expertise BIMCO cites, now built into how every claim is checked.
- Laytime is the time the charterer is allowed to load or discharge the vessel. Demurrage is the agreed sum the charterer pays the owner when that allowed time is exceeded. In short: laytime is the time granted; demurrage is what's owed once it runs out. Demurrage: spreadsheets vs. software
- Laytime is the time the charterer is allowed to load or discharge the vessel. Demurrage is the agreed sum the charterer pays the owner when that allowed time is exceeded. In short: laytime is the time granted; demurrage is what's owed once it runs out. Demurrage: spreadsheets vs. software
- Laytime is the time the charterer is allowed to load or discharge the vessel. Demurrage is the agreed sum the charterer pays the owner when that allowed time is exceeded. In short: laytime is the time granted; demurrage is what's owed once it runs out. Demurrage: spreadsheets vs. software
- A standalone calculator gives you the calculation and a laytime statement, but it lives in a vacuum. Marcura connects the calculation to your documents, contracts, deadlines and financials, so nothing is re-keyed and no claim is missed, and specialist support is there when you need it. To see how much you can recover, run a Demurrage Claims ROI Calculation
- A standalone calculator gives you the calculation and a laytime statement, but it lives in a vacuum. Marcura connects the calculation to your documents, contracts, deadlines and financials, so nothing is re-keyed and no claim is missed, and specialist support is there when you need it. To see how much you can recover, run a Demurrage Claims ROI Calculation
- A standalone calculator gives you the calculation and a laytime statement, but it lives in a vacuum. Marcura connects the calculation to your documents, contracts, deadlines and financials, so nothing is re-keyed and no claim is missed, and specialist support is there when you need it. To see how much you can recover, run a Demurrage Claims ROI Calculation
- Either — it's your choice. Use the software and keep claims in-house, hand the whole process to our specialist team as a managed service, or run a hybrid of both. The platform and the experts are the same underneath. See our managed service
- Either — it's your choice. Use the software and keep claims in-house, hand the whole process to our specialist team as a managed service, or run a hybrid of both. The platform and the experts are the same underneath. See our managed service
- Either — it's your choice. Use the software and keep claims in-house, hand the whole process to our specialist team as a managed service, or run a hybrid of both. The platform and the experts are the same underneath. See our managed service
- Marcura handles the full range of laytime and demurrage terms — SOF events, Notice of Readiness, laytime exceptions and interruptions, and standard forms including BPVOY4 and SHELLVOY6 — across dry bulk, tanker and gas charters.
- Marcura handles the full range of laytime and demurrage terms — SOF events, Notice of Readiness, laytime exceptions and interruptions, and standard forms including BPVOY4 and SHELLVOY6 — across dry bulk, tanker and gas charters.
- Marcura handles the full range of laytime and demurrage terms — SOF events, Notice of Readiness, laytime exceptions and interruptions, and standard forms including BPVOY4 and SHELLVOY6 — across dry bulk, tanker and gas charters.
- Every figure in a Marcura claim links to the source document that proves it, so your evidence is attached before a dispute starts. When a counterparty pushes back, you answer with the SOF, the clause and the calculation already in hand.
- Every figure in a Marcura claim links to the source document that proves it, so your evidence is attached before a dispute starts. When a counterparty pushes back, you answer with the SOF, the clause and the calculation already in hand.
- Every figure in a Marcura claim links to the source document that proves it, so your evidence is attached before a dispute starts. When a counterparty pushes back, you answer with the SOF, the clause and the calculation already in hand.
- Yes. Marcura is certified to ISO/IEC 27001, the international information-security standard, independently audited by Lloyd's Register, alongside ISO 9001, 14001 and 45001. Your commercial data is handled to a documented, externally verified standard.
- Yes. Marcura is certified to ISO/IEC 27001, the international information-security standard, independently audited by Lloyd's Register, alongside ISO 9001, 14001 and 45001. Your commercial data is handled to a documented, externally verified standard.
- Yes. Marcura is certified to ISO/IEC 27001, the international information-security standard, independently audited by Lloyd's Register, alongside ISO 9001, 14001 and 45001. Your commercial data is handled to a documented, externally verified standard.