Demurrage

Recover what’s owed. Reduce the work behind it.

Marcura combines demurrage management software, human-in-the-loop AI, and specialist claims teams, so every demurrage claim is calculated fully, submitted on time, and settled faster.

What would you like to do with Marcura Claims?

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Bulk carrier with demurrage claim values and reduced spend dashboard

Trusted by over 950 shipping companies

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Recover more, chase less.

Every demurrage claim is built from the facts, calculated against the contract and tracked to its deadline. Your team spends its time on the decisions, not the admin behind them.

Demurrage claim timeline identifying a rain stoppage from port call documents

The claim built, before you see it

Marcura turns incoming documents into a clean timeline of the port call. You open a draft that’s already read against your contract and mostly done.

The claim built, before you see it

Marcura turns incoming documents into a clean timeline of the port call. You open a draft that’s already read against your contract and mostly done.

The claim built, before you see it

Marcura turns incoming documents into a clean timeline of the port call. You open a draft that’s already read against your contract and mostly done.

Rain stoppage claim checked against statement of facts and charterparty clause

Know exactly what to claim, and why.

Every figure in the claim links to the document that proves it. When the counterparty pushes back, your evidence is already attached.

Know exactly what to claim, and why.

Every figure in the claim links to the document that proves it. When the counterparty pushes back, your evidence is already attached.

Know exactly what to claim, and why.

Every figure in the claim links to the document that proves it. When the counterparty pushes back, your evidence is already attached.

Demurrage claims dashboard highlighting new and expiring claims

Never lose a claim to the clock

Time bars flag themselves, and every open claim sits in one shared view. Nothing expires quietly, and nothing walks out the door when someone leaves.

Never lose a claim to the clock

Time bars flag themselves, and every open claim sits in one shared view. Nothing expires quietly, and nothing walks out the door when someone leaves.

Never lose a claim to the clock

Time bars flag themselves, and every open claim sits in one shared view. Nothing expires quietly, and nothing walks out the door when someone leaves.

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See what you’re leaving behind

Don’t let recoverable entitlement quietly slip away. Enter the demurrage claims you handle a year to see what’s at stake.

100

demurrage claims every year

For illustrative purposes only. This is the additional demurrage a Marcura Claims customer typically recovers — about 7–8% more than a comparable non-Marcura customer — applied to the average value of a demurrage claim in your trade. LNG/LPG is indicative

50%

reduction in processing time

7-8%

reduction in demurrage spend

1 day

a week back per analyst

60%

less time spent on negotiations

Kristian Helt of Pacific Basin, with a Pacific Basin bulk carrier at sea behind him

“Marcura Claims helped us move from manual processing to a streamlined, insight-driven model. It has directly improved our decision-making and operational efficiency.”

Kristian Helt, Director of Chartering at Pacific Basin

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Choose your model

Run demurrage in the way
that fits your team

Let our team run it for you

Your demurrage runs as a fully managed service, worked end to end by a specialist claims team. Every claim is pursued and settled without adding headcount, backed by 100+ specialists handling 20,000+ claims a year.

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Demurrage specialist with uploaded claim documents

Choose your model

Run demurrage in the way
that fits your team

Let our team run it for you

Book a demo

Choose your model

Run demurrage in the way
that fits your team

Let our team run it for you

Book a demo

Choose your model

Run demurrage in the way
that fits your team

Let our team run it for you

Book a demo

Whatever your segment

Dry bulk

Weather stoppages, laycan disputes, and the deductions that get missed on multi-port loads.

Tanker

STS transfers, heating and pumping time, and the laytime rules BPVOY4 and SHELLVOY6 pin down.

LNG/LPG

Cooldown and boil-off time, tight windows, and high-value claims where precision pays.

Turn claims into foresight.

So the next renewal, and the next voyage, cost you less

See which clauses cost you

Marcura ranks the clause types that have cost you most across your claims history. You walk into the next renewal knowing which terms to change.

Claims intelligence ranking clauses by recurring claim volume

Price the next voyage more accurately

Every claim you settle tells your next voyage estimate what really happens at that port. You forecast from experience.

Voyage pricing trend line informed by settled demurrage claims

See patterns no single fleet can spot alone

Marcura sets your voyages against 50 million statement-of-fact events, so you see the patterns one fleet could never spot alone.

Network pattern analysis highlighting recurring demurrage events

From claims processing to commercial intelligence

How the answers your business needs are already sitting inside your claims data, and what it takes to surface them. Drawn from more than 20,000 claims a year across dry bulk, tankers and chemicals.

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One platform for every part of voyage operations. Fixture & negotiation, disbursements, demurrage, and more.

Voyage profitability

Plan and cost every voyage using real outcomes from past port calls.

Voyage profitability

Plan and cost every voyage using real outcomes from past port calls.

Port costs

Track, check and control every port disbursement from a single place.

Port costs

Track, check and control every port disbursement from a single place.

Husbandry

Arrange and settle port services worldwide without the usual back-and-forth.

Husbandry

Arrange and settle port services worldwide without the usual back-and-forth.

Frequently Asked Questions

Marcura's AI reads the documents and builds the draft claim, but a human-in-the-loop demurrage specialist reviews every claim before it goes anywhere. Technology takes the manual work off your desk; the judgement calls on edge cases sit with specialists who've handled thousands of claims. Nothing is calculated in a black box, and nothing is sent without a human signing it off. That team covers every major cargo segment, the same expertise BIMCO cites, now built into how every claim is checked.