Marcura’s demurrage software automates the admin behind every laytime and demurrage claim — reading the documents, calculating the time against the charter party, flagging the time bar, and building an evidenced claim you can defend. It’s laytime and demurrage software built by demurrage professionals: the AI does the data entry, and human-in-the-loop specialists do the judgement.
How the software works
Four steps, and most of them are done for you:
Most of the claim is built before you see it
Marcura turns your incoming documents into a working draft in seconds. The AI extracts every event from the Statement of Facts, lays them on a timeline, and reads them against your contract so instead of a blank calculation, you open a claim that’s already mostly done. Your analysts stop transcribing and start on the part that actually recovers money.
Every figure, evidenced
Every number in a Marcura claim links back to the document that proves it. When a counterparty disputes a line, you don’t need to waste time by hunting for the source, the Statement of Facts, the clause and the calculation are already attached. You negotiate from evidence, not assertion, and claims that used to drag on for months settle faster.
Nothing expires. Nothing walks out the door.
Time bars flag themselves, and every open claim sits in one shared view so a deadline never slips past quietly. Version history means every change is tracked, and when an employee leaves, their claims and their reasoning stay with the business, not lost in their inbox.
Calculations you can defend
The calculation engine is built for the hard cases, not just the simple ones — reversible and non-reversible laytime, despatch, exceptions and interruptions, multiple charterers, transhipment, and the standard forms your contracts actually use, including BPVOY4 and SHELLVOY6. These are the scenarios a spreadsheet quietly gets wrong; here they’re handled and cited, so the number holds up when it’s challenged.
AI does the admin. People make the call.
The AI does the data entry and the first pass. Demurrage specialists built the rules behind it and stand behind the numbers so when a claim is complex or contested, you’re one click from an expert who has handled thousands like it.
Marcura was built by demurrage people, for demurrage people; the software is fast, but the judgement stays human.
Connected to the systems you already run
A standalone calculator gives you a number in isolation. Marcura connects to the systems that already hold your data — accounting, trading, credit control and voyage management — so nothing is re-keyed and every claim flows through to negotiation, settlement and the ledger.
That connection is the difference between a laytime calculator and a demurrage management system.
Lodge and negotiate claims online
With Hub Exchange, you lodge and negotiate demurrage claims online with your counterparties, that means no time-consuming email chains, no lost versions, no arguing from different spreadsheets. Both sides work from the same figures and the same evidence, so disputes resolve on facts and claims settle sooner.
Beyond demurrage
Demurrage rarely travels alone. From one trusted partner you also get the claims and recoveries that sit next to it — speed-up billing, canal and straits delays, discharge and reload, shifting bunkers, deviation and interim ports, and charterers’ expenses — plus chartering support, EU barge automation and consultancy.
Why demurrage teams trust Marcura
Built for demurrage, not bolted on.
Most tools are a demurrage add-on to a system built for another part of the business. This one is built by demurrage analysts, for demurrage analysts.
100+ human-in-the-loop specialists behind it.
Genuine, global demurrage expertise — the same expertise BIMCO cites when it comes to laytime and demurrage.
Certified to ISO/IEC 27001.
Independently audited information security (see below).
Proven at scale.
600,000+ Statements of Facts processed and validated; 20,000+ claims a year.
Simple to start. Smarter to run.
01
Up and running in days.
No special installation process, all you need is a web browser. We help import your existing data and have most teams live within days.
02
Reports without the spreadsheet marathon.
Every claim in one place means management reports are fast to produce — no more collating spreadsheets — and you can work from anywhere with a connection.
03
Always improving.
Regular releases shaped by what customers ask for, and continuous investment in claim automation.
Your data, secured
Marcura is certified to ISO/IEC 27001, the international standard for information security, independently audited by Lloyd’s Register — alongside ISO 9001 (quality), ISO 14001 (environmental) and ISO 45001 (health and safety). Your commercial data is handled to a standard you can point to in a security review.
Proven where it counts
600,000+ Statements of Facts processed and validated · 350+ SOFs a day · 2,500 port calculations a month · 20,000+ claims a year.
“Marcura Claims helped us move from manual processing to a streamlined, insight-driven model. It has directly improved our decision-making and operational efficiency.”
— Kristian Helt, Director of Chartering, Pacific Basin
Learn laytime & demurrage
Frequently asked questions
What is demurrage software?
Demurrage software automates laytime and demurrage claims — reading documents like the Statement of Facts, applying the charter-party terms, calculating the time used, and flagging time bars. Marcura pairs this with specialist oversight, so each claim is accurate, evidenced, and settled faster.
How is demurrage software different from a laytime calculator?
A laytime calculator gives you a single calculation in isolation. Demurrage software connects that calculation to your documents, contracts, deadlines and financial systems — so claims are tracked, evidenced and pushed through to settlement without re-keying, and nothing is missed across a whole portfolio.
Does it integrate with our existing systems?
Yes. Marcura connects to the systems that already hold your data — accounting, trading, credit control and voyage management — so claim data flows through to settlement and the ledger without being re-entered by hand.
Which charter-party forms and clause types does it handle?
The calculation engine handles reversible and non-reversible laytime, despatch, exceptions and interruptions, multiple charterers and transhipment, and standard forms including BPVOY4 and SHELLVOY6 — across dry bulk, tanker and gas charters.
Is our data secure?
Yes. Marcura is certified to ISO/IEC 27001, the international information-security standard, independently audited by Lloyd’s Register, alongside ISO 9001, 14001 and 45001. Your commercial data is handled to a documented, externally verified standard.
Can we get expert help, or is it self-serve only?
Both. Use the software to self-serve and keep claims in-house, escalate individual complex claims to a Marcura demurrage specialist, or hand the whole process over as a managed service. The software and the experts are the same team underneath.
How long does it take to get started?
Most teams are live within days. There’s no installation — the software runs in any modern web browser — and we help import your existing claims data so you’re not starting from a blank system.
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