What this means for your team
Three outcomes that matter to you.
MarTrust’s impact on crew maps directly to what your HR and crewing team is accountable for.
Crew Welfare
Reduce financial stress at sea
When crew know their money is safe and their family is paid, they sleep, focus, and work better.
78 %
know their funds are FCA-regulated — the 1 in 5 who don’t are your highest anxiety risk.
Financial Wellbeing
Give crew control of their money
Real-time balance, instant transfers, Auto-Send on payday — managed from the ship, not the port.
69 %
know about Auto-Send — salary that splits to family accounts on payday, automatically.
Crew Retention
Be the employer crew choose again
Seafarers remember who made their financial life easier. Captains asked about MarTrust more than any rank.
1 in 3
Captains proactively sought MarTrust for their crew — the highest of any rank surveyed.
What shipping operators say
Seatrade deployed MarTrust fleet-wide.
$100k+
In annual bank charges saved by cutting Cash-to-Master deliveries — crew manage their own funds digitally.
Fleet-wide
Rolled out across multiple crew nationalities — onboarded with no change to existing payroll systems.
Payroll admin
Significantly reduced — uploads, scheduling, and approvals handled inside MarTrust, not by hand.
The crew in your fleet
Crew financial needs differ across nationalities: how they send money, how confident they feel, what barriers they face. A programme that fits one group can underserve another. Four crew personas show why.
Carlo: The Provider
Chief Engineer
18 yrs at sea
Runs three transfers a month for his wife, mother, and daughter’s tuition abroad. Auto-Send now splits his salary on payday; he checked once mid-voyage and it had already arrived.
Rajan: The Reluctant Pioneer
Captain
11 yrs in command
Won’t recommend what he doesn’t fully trust. He’s been burned by hidden fees before, and his hard questions protect his credibility with his crew.
Crew question: What happens to my balance after I sign off? Hidden deductions? Tax implications?
HR lens: Brief Captains first. If Rajan trusts it, his crew adopt; if he’s unsure, uptake collapses.
Best fit: Transparent fees, balance security, and captain-first enablement.
Maya: The Trailblazer
2nd Officer
2 yrs in role
Set up MarTrust after a crew conference and onboarded three colleagues the same voyage. Past the basics, she asks about lounge access and cashback.
Crew question: What are the extra Mastercard benefits, like lounge access, discounts, or cashback? I already use it.
HR lens: Peer-to-peer is your best onboarding. Create the conditions for crew like Maya and HR workload drops.
Best fit: Peer advocacy, card benefits, and crew-led onboarding moments.
Wei: The Locked Out
Chief Engineer
8 yrs international
Saves hard. Salary in USD, life in RMB: a wall of currency controls he’s navigated alone. He doesn’t distrust MarTrust; he doesn’t know if it works in his reality.
HR lens: Crew facing currency barriers need tailored onboarding. Without it they default to informal channels with zero protection.
Best fit: Localized onboarding, withdrawal guidance, and currency-specific reassurance.
Composite profiles from crew conferences across bulk, tanker, and mixed fleets. Names illustrative; no individual identifiable.
What changes with MarTrust
The gap you can close — with a team behind you.
A well-briefed crew vs an under-briefed one is a communication problem, not a product one. Our Customer Success team helps you close it — from first deployment to ongoing crew education.
40 pt
Awareness gap
Some crew groups know 82% of features, others 42%. That gap is your onboarding and continuous communication to close — and we help you close it.
24/7
Support at sea
When a transfer fails mid-voyage, crew need help now. 94%+ positive, 82% CSAT, first-contact resolution the norm.
Day 1
Onboarding
Configure Auto-Send and key features before departure; crew download the app, verify, activate. No ongoing payroll admin.
Your dedicated Customer Success team.
You don’t deploy MarTrust alone. We work with HR and crewing teams at every stage — from integration to keeping crew educated throughout their contracts.
Fleet onboarding
Guided setup for your payroll workflow and crew profile — we handle the complexity.
Crew training
Virtual sessions or on-site at the crew conferences your team already runs.
Train the trainer
We train your onboard champions so knowledge spreads peer-to-peer.
Continuous support
Check-ins, adoption reporting, and updates as your fleet changes.
★★★★★
“The app is truly amazing and high-quality. I enjoy using it — everything is very convenient. I recently had a question and contacted support. The guys responded immediately, sorted everything out, and helped. Huge thanks to the team for a great product and their dedication to customer service!”
Verified User
★★★★★
“As a seafarer I find MarTrust a convenient card. Easy to use, fast to send money, can spend globally, money is safe and secure — even when you’re on a voyage.”
Verified User · Mar 2025
What crew say after using MarTrust
Google Play · 4.6 / 5
Apple App Store · 4.6 / 5
★★★★★
“Friendly support team. New features like Crew-to-Crew transfers help solve many small daily problems on board. The team keep developing.”
Verified User · Jul 2025
★★★★★
“I had a problem — I gave the wrong bank account number — and they were patient with me to update my details. The money reflected in my recipient’s account.”
Verified User · Jan 2026
SUPPORT AT SEA
At sea, crew can’t wait until port.
A blocked card or failed transfer mid-voyage isn’t an inconvenience — for crew supporting families thousands of miles away, it’s urgent. MarTrust support is available around the clock because welfare problems don’t keep office hours.
Available — any timezone, any stage of the voyage
Positive rating across all support interactions
CSAT — crew satisfaction with support quality
“Sorted immediately.”
— MarTrust User · Post-ticket feedback
“Replied within minutes. Thank you.”
— MarTrust User · Post-ticket feedback
“Fast. Problem fixed before my next watch.”
— MarTrust User · Post-ticket feedback
“Very good. Quick reply, no waiting.”
— MarTrust User · Post-ticket feedback
Talk to Us
Your crew already know what they want. Let’s show you how.
Meet us at a maritime industry event, or request a private walkthrough for your HR and payroll team. No deck, no hard sell — just a clear conversation about what MarTrust does for your crew and how it fits your payroll process.
Meet us at an industry event
We’re present at maritime industry events and crew gatherings throughout the year. Come and talk to us — no agenda, just a conversation about what matters to your crew and how we can help.
Crew Connect Global — Manila
20–22 Oct 2026
ADIPEC Maritime & Logistics — Abu Dhabi
2–5 Nov 2026
Maritime HR & Crew Management Europe — London
25–26 Nov 2026
Request a private walkthrough
We’ll show your HR and payroll team exactly how MarTrust works — the crew account, Auto-Send, the Mastercard, transparent pricing, and how it plugs into your existing payroll process.
New guide
Take control of Procure-to-Pay
Why invoice control breaks down between PO and payment — and how leading ship managers close the gap. Free guide, plus two diagnostic tools.
