Supplier Background
RMS Marine Service Company is a leading global marine service provider with over 32 years of experience in the maritime industry. Headquartered in China, RMS has grown organically into a global organisation, operating 13 branch offices across China and 5 international locations. The company delivers comprehensive marine supply and service solutions to vessels worldwide.
Cindy Fan, Co-founder at RMS Marine, describes how technology and digital platforms like ShipServ have played a crucial role in sustaining and accelerating their growth.
Watch the full RMS video story:
The Challenge: Scaling Efficiently in a Complex Global Market
As RMS expanded its global footprint, the company needed a way to maintain operational consistency, transparency, and efficiency across its growing network. Traditional, manual processes were no longer sufficient to manage the scale and complexity of procurement and service delivery across multiple regions.
To maintain its reputation for reliability and responsiveness, RMS required a digital system that could streamline workflows and enhance collaboration with both customers and suppliers.
The Solution: A Systematic, Digital Foundation with ShipServ
“ShipServ, we have operated many, many years. It’s the systematic, advanced IT system process building that makes our RMS business always able to achieve success.”
RMS turned to ShipServ, the leading digital procurement platform for the maritime industry, to support its continued digital transformation.
“ShipServ is the one platform about digitalisation that makes our customers’ and our suppliers’ lives easier.”
Through ShipServ, RMS established a unified, technology-driven procurement workflow — connecting seamlessly with customers and suppliers through a single digital channel. This enabled more efficient transactions, reduced administrative workload, and improved visibility across all operations.
The Impact: A Digital Advantage for the Future of Maritime Trade
For RMS Marine, the adoption of ShipServ has gone beyond process improvement — it represents a strategic investment in the future of maritime trade.
“This industry technology and digital platform will be more important for the future industry evolution.”
By embracing digitalisation early, RMS has built a more connected, transparent, and efficient operational model that aligns with the evolving needs of the global shipping industry.
With ShipServ as a trusted partner, RMS continues to lead by example — proving that innovation and digital transformation are key to long-term competitiveness in the global maritime services sector.
