reduction in
processing time
reduction in demurrage spend
FTE productivity improvement
negotiation time reduction
20,000+ claims processed annually on the Marcura platform. Operational scale, proven results.
1
We collect your documents
Provide access, and we'll collect your claim-related documents, digitise and standardise their format, turning fragmented data into actionable insights.
Processed by our expert claims team
Digitise key documents like SOFs and Charter Parties
Standardise formats for seamless comparison
2
We analyse and validate data
Our AI-powered platform, combined with expert claims team oversight, ensures your claims are accurate and complete before submission.
Identify missing or inaccurate data instantly
Automated validation of data, time bars, and laytime calculations
Supported by the world’s largest SOF processor
3
You review and approve calculations
We prepare your laytime statements, ensuring they are version-controlled and ready for your review and negotiation.
Track the claim’s progress with complete version history
Adjust time allocations and add remarks for team approvals
Simplify the approval process before sending to counterparties
4
We do the reporting and help you optimise
We provide actionable insights to help you improve efficiency and avoid repeating costly mistakes.
Identify bottlenecks in your claims process
Forecast timelines and monitor claim progress
Analyse trends, including commodity-specific claim patterns
Calculate your estimated savings and ROI potential
Struggling with other voyage related claims?
We make complex claims simple and cost-effective, no matter what your vessel encounters.
Speedup Billing
Leverage clause-specific formulas for faster, accurate billing and seamless payments
Canal and Straits Delays
Easily calculate waiting times and bunker usage to ensure timely reimbursements
Discharge and Reload Claims
Accurately calculate and document the complex operations of loading and unloading
Shifting Bunkers
Accurately bill shifting bunkers from the first attempt, avoiding costly errors
Deviation and Interim Ports
Handle complex costs with tailored clause-specific solutions for all port deviations
Charterers’ Expenses
Track cost recoveries and rebill efficiently to maintain financial transparency
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Reporting and commercial forecasting
Gain unmatched insights with our detailed reporting tool and identify where and why demurrage is incurred.
Answer critical commercial questions instantly
Identify patterns with counterparties and quantify key trends
Pinpoint root causes of demurrage to drive better decision-making
Enhanced data accuracy
We execute demurrage claims with meticulous attention to detail, ensuring every claim is supported by accurate data and robust evidence.
Time bars are protected, and events are accounted for
Contracts applied with precision, backed by thorough validation
Actionable data to improve future outcomes
Team of laytime claim experts
Let our 100+ maritime experts validate and solve either complex disputes or your entire demurrage claim process up until approval. Our teams include:
Port documentation team
AI and data factory team
Laytime and demurrage claims team
