The Challenge
Hard to Reach Buyers and Communicate Regional Complexities
Before joining ShipServ, Deckhouse relied on direct outreach to connect with potential customers. This manual approach limited their ability to reach new buyers and respond at scale.
A key challenge was communicating the unique complexities of operating in the Gulf Coast region. Buyer expectations often didn’t align with the local realities, and many competing suppliers offered lower prices without delivering comparable quality—making it essential for Deckhouse to demonstrate the value behind their service.
The Solution
Opening New Customer Channels and Streamlining the Quotation Process
ShipServ helped Deckhouse overcome visibility barriers and expand its customer base by opening access to buyers previously out of reach. The platform’s automation capabilities reduced manual workload, allowing the team to focus on what they do best—delivering reliable maritime services.
RFQ automation simplified the quotation process, helping Deckhouse respond faster and more efficiently.
Analytics tools provided valuable insight into performance, helping guide continuous improvement.
The Results
More RFQs, Faster Responses, and Growing Opportunity
Since joining ShipServ, Deckhouse has seen a measurable increase in RFQs and improved customer responsiveness—key drivers for sales growth. While their core customers are still managed through existing relationships, ShipServ has become a valuable channel for reaching new buyers and expanding its footprint.
Deckhouse continues to monitor growth on the platform and is optimistic about expanding its services as more buyers join the ShipServ network.
