Marcura Claims (formerly ClaimsHub) is a laytime and demurrage claims management platform used by over 950 shipping companies — available as self-serve software, a fully managed service, or a hybrid of the two, each backed by specialist demurrage teams.
“Marcura Claims helped us move from manual processing to a streamlined, insight-driven model. It has directly improved our decision-making and operational efficiency.”
— Kristian Helt, Director of Chartering, Pacific Basin
Cited by BIMCO — the body that authors the industry-standard laytime and demurrage clause definitions. ISO/IEC 27001 certified — independently audited information security (Lloyd’s Register).
Recover more, chase less.
Every port call becomes a settled laytime and demurrage claim — the facts gathered, the money calculated, and the deadline tracked for you. Your team spends its time on recovery, not the admin behind it.
Choose how you’d like to run laytime and demurrage claims
One platform, flexible to what your team needs: keep it in-house with self-serve software, hand it over as a managed service, or blend the two for a hybrid approach.
Self-Serve Software (SaaS)
An AI-powered demurrage claims system built by demurrage professionals. Every claim lands mostly built, checked against the contract and tracked to its deadline.
Managed service
Hand us the documents. Our specialist team handles collection, validation, calculation and the negotiation legwork, you still approve the calculation and agree the claim.
Hybrid of both
A blend that flexes to your team: software where you want control, our experts where you want cover.
Most of the claim is built before you see it
Marcura turns your incoming documents — Notice of Readiness, Statement of Facts, surveyor reports — into a clean timeline of the port call, checked against your contract. You open a draft that’s already read against your contract and mostly done.
Know exactly what to claim, and why.
Every figure in the claim links to the document that proves it. When the counterparty pushes back — a rain stoppage excluded under the charter’s weather exceptions, say — your evidence is already attached.
Never lose a claim to the clock.
Time bars flag themselves, and every open claim sits in one shared view. Nothing expires quietly, and nothing walks out the door when someone leaves.
AI technology does the admin. Demurrage specialists make the call.
Marcura’s AI software reads the documents and builds the draft but a human-in-the-loop demurrage specialist reviews every claim before it goes anywhere. Technology takes the manual work off your desk; the judgement calls on edge cases sit with specialists who’ve handled thousands of claims. Nothing is calculated in a black box, and nothing is sent without a human signing it off.
Behind the platform sits a team of demurrage specialists across every major cargo segment— the same expertise that BIMCO cites, now built into the way every claim is checked.
Across Marcura Claims customers:
50%
less processing time
7–8%
reduction in demurrage spend
a day a week
back per analyst
60%
less time in negotiation
Whatever your segment
Dry bulk
Weather stoppages, laycan disputes, and the deductions that get missed on multi-port loads.
Tanker
STS transfers, heating and pumping time, and the laytime rules BPVOY4 and SHELLVOY6 pin down.
LNG / LPG
Cool-down and boil-off time, tight windows, and high-value claims where precision pays.
Turn claims into business foresight
So the next renewal, and the next voyage, cost you less.
See which clauses cost you
Walk into the next renewal knowing which clause has quietly cost you most. Marcura ranks it across every claim you’ve settled.
Price the next voyage right
Every claim you settle tells your next estimate what really happens at that port. You price from experience, not guesswork.
See beyond your own fleet
Marcura sets your voyages against 50 million statement-of-fact events, so you see what one fleet never could.
From claims processing to commercial intelligence
The answers your business needs are already sitting inside your claims data — drawn from more than 20,000 claims a year across dry bulk, tankers and chemicals. See what it takes to surface them.
Frequently asked questions
What is demurrage software?
Demurrage software automates laytime and demurrage claims — reading documents like the Statement of Facts, applying the charter-party terms, calculating the time used, and flagging time bars. Marcura pairs this with specialist oversight, so each claim is accurate, backed by evidence, and settled faster.
What is demurrage management?
Demurrage management is the end-to-end handling of laytime and demurrage claims: gathering documents, calculating time against the contract, tracking time bars, and negotiating settlement. It can be run in-house with software, outsourced as a managed service, or a blend of both.
What is demurrage? A plain-English guide
What’s the difference between laytime and demurrage?
Laytime is the time the charterer is allowed to load or discharge the vessel. Demurrage is the agreed sum the charterer pays the owner when that allowed time is exceeded. In short: laytime is the time granted; demurrage is what’s owed once it runs out.
Does Marcura Claims cover container detention and demurrage?
No — this is voyage-charter laytime and demurrage for bulk, tanker and gas cargoes, not container-line detention and demurrage. It’s the demurrage that arises when a chartered vessel spends longer in port than the charter party allows.
We already have a laytime calculator — why add this?
A standalone calculator gives you the calculation and a laytime statement, but it lives in a vacuum. Marcura connects the calculation to your documents, contracts, deadlines and financials, so nothing is re-keyed and no claim is missed — and specialist support is there when you need it.
To see how much you can recover, run a Demurrage Claims ROI calculation
Do you run demurrage for us as a managed service, or just give us the software tools?
Either — it’s your choice. Use the software and keep claims in-house, hand the whole process to our specialist team as a managed service, or run a hybrid of both. The platform and the experts are the same underneath.
Which laytime terms and clause types do you handle?
Marcura handles the full range of laytime and demurrage terms — SOF events, Notice of Readiness, laytime exceptions and interruptions, and standard forms including BPVOY4 and SHELLVOY6 — across dry bulk, tanker and gas charters.
What happens when the counterparty disputes a claim?
Every figure in a Marcura claim links to the source document that proves it, so your evidence is attached before a dispute starts. When a counterparty pushes back, you answer with the SOF, the clause and the calculation already in hand.
Is our data secure?
Yes. Marcura is certified to ISO/IEC 27001, the international information-security standard, independently audited by Lloyd’s Register, alongside ISO 9001, 14001 and 45001. Your commercial data is handled to a documented, externally verified standard.
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