Know the Port, Know the Risk: Smarter Pre-Fixing Decisions

Emma Wilson is SVP, Strategic Customer Partnerships at Marcura, working closely with shipping stakeholders across the EMEA region to help optimise port call processes and improve operational efficiency through digitalisation. Based in Geneva, Switzerland, Emma supports both new and existing customers across DA-Desk and PortLog, ensuring they maximise value from Marcura’s solutions and achieve meaningful performance improvements.

Since joining Marcura in 2018, Emma has been passionate about helping customers deliver measurable outcomes by combining high-quality customer service with a practical focus on process optimisation and change management. Her experience spans multiple roles in and beyond shipping, giving her a strong understanding of the operational and stakeholder challenges involved in port call execution.