Customer Overview
Eagle Bulk Shipping is a long-standing customer of DA-Desk and Marcura. The company operates a fleet of 57 vessels and completes approximately 1,560 port calls each year.
Marc Radulovic, speaking on behalf of Eagle Bulk, shared insights on why the company selected DA-Desk and how digitalisation is shaping their operational future.
Why Eagle Bulk Chose DA-Desk: A Technology Leader Capable of Scaling with Growth
Eagle Bulk wanted a trusted, technology-driven partner to manage its high volume of disbursement accounts. As Marc explains: "We have quite a few port calls throughout the year… and we know that Marcura is a market leader in technology and in the processing of disbursement accounts."
He also noted the value of related Marcura platforms such as Laytime and analytics used throughout the port call process.
Scalability was a key part of the decision: "We know that Marcura can handle volumes that we hope that over the next years to come when we will be increasing the volume of port calls that we have."
Smooth & Well-Managed Transition: Minimal Disruption, Maximum Adoption
Eagle Bulk approached the change with careful planning. Users were initially anxious, as is common with new platforms, but the onboarding experience exceeded expectations.
Marc shares: "The switch to Marcura was actually quite easy for our users." Super users were trained ahead of time, enabling a smooth internal rollout. Even the migration of Eagle's background data was "done ahead of time… quite easy and went extremely well."
He concludes: "It was a pleasure and no real problems so to speak that I can think of."
Impact: Data Visibility and Benchmarking that Strengthen Commercial Decisions
Port-related insights, especially historical port expenses and time spent in port, play an essential role in commercial and operations planning.
Marc states: "It's imperative… it gives the commercial and operations team the ability to look up historical port expenses, look up time spent in port, which should help the commercial team fix cargos or fix ships to specific ports."
Having this data "quick, easy to find" helps Eagle Bulk minimise costs and optimise port performance. He also highlights the usefulness of DA-Desk for tasks as simple as identifying the right agent when port information is limited.
Digitalisation in Shipping: A Clear Acceleration
Marc emphasises that the industry's need for digital solutions has intensified especially during the period when many worked from home: "Everyone has seen over the last year that so many people were working from home and the need for connectivity… Companies have learned how to adapt which has been exciting to see."
For Eagle Bulk, reliable digital access to operational information became essential.
A Partner in Continuous Improvement
Eagle Bulk prides itself on advancing new technologies and evolving how it works. Marc explains the alignment with Marcura: "Eagle as a company is trying very hard to be at the forefront of new technologies… I think partnering with a company like Marcura helps Eagle to perform better and to process accounts quicker, leveraging data and resources they have to put it all together in one platform."
This partnership supports Eagle's long-term ambition to remain a leader in operational excellence.
Outcome: A Digital Workflow That Supports Scale, Insight, and Performance
Through DA-Desk, Eagle Bulk benefits from:
A technology-leading platform for disbursement account processing
Scalable support for rising port-call volumes
Seamless onboarding and internal adoption
Fast access to port cost and time-in-port data
Stronger commercial decision-making
A collaborative partnership that aligns with Eagle's digital strategy
